Changelog
What changed in each release, from the first in August 2025 to 1.0. See what's running right now on the status page.
- Status page. Live status for every module, 90-day uptime, response times and incidents detected from health checks.
- Developer docs. SDK and cURL samples side by side, with search.
- ERIX Flow for everyone. Automations are open to every workspace, on the same contacts and inbox.
- Consent and data rights. Forms and booking pages record consent. Export or erase a contact on request; invoices are kept.
- GST invoices. CGST and SGST or IGST, place of supply and financial-year numbering on every PDF, with Razorpay payment links.
- Security. API keys stay on the server, client portal sessions expire after 24 hours, rate limits cover IPv6, and destructive actions need an admin.
- One AI agent, every channel. AI replies on WhatsApp, Instagram, Messenger, Telegram, email and webchat, with human handoff, WhatsApp's 24-hour rule and per-conversation caps.
- Module agents. Agents for sales, channels and the website, each with an autonomy level, a budget and limits on the tools it may use.
- Knowledge base. Answers come from your own text, web pages and files, and every draft cites its source.
- Approvals. AI drafts and actions wait for a person to approve them. Flows can pause at an approval step, and an Ask AI step writes replies inside a flow.
- Follow-ups. Schedule a follow-up on any lead and get reminded when it's due.
- Feedback surveys. Sent automatically after an invoice is paid, a deal is won or a project completes. Scores come back over WhatsApp.
- One inbox. Media on Telegram, Instagram and Messenger. Every inbound message is linked to its lead, and each member has their own read state.
- CRM. Lead summaries built from the full cross-channel history. The owner gets an alert when an invoice is more than 7 days overdue.
- Realtime. Live updates resume after a reconnect without missing events.
- Breaking (API).
/v1/api/product/erix/portal-inbox/*is removed. Client-portal threads are now theportalchannel of the one inbox.
- Template variables, rebuilt. Email and WhatsApp template variables map to CRM fields, are checked before saving, and preview with a real contact's data.
- Realtime everywhere. Changes reach every open screen live over WebSockets.
- Google sign-in, hardened. Signed sign-in state and an isolated popup protect the Google Calendar and Meet connection.
- Workspace deletion. Permanent deletion erases a workspace's data in the background through the job queue.
- One onboarding. A single guided setup for every new workspace, whichever product it starts with.
- Merge duplicate leads. Combine two records of the same customer into one.
- Invoice payments. Record payments, finalise or void invoices, mark overdue ones every day, email the PDF and export invoices.
- Automation packs. Ready-made automations for each industry, and role-based access for team members.
- Campaign A/B tests. Send two versions of a campaign and compare how each performs.
- Instagram publishing. Post images, reels and carousels to Instagram from ERIX.
- WhatsApp inbox. Delete one conversation or many at once.
- Bookings with Google Meet. Connect Google Calendar, create appointment types with hosts and questions, and get a Meet link on every online booking. Busy times are kept off your booking page.
- Lead capture. Public lead-capture forms create leads, with a switch to create them automatically or skip.
- A CRM for any trade. Pipelines and fields set up for your type of business instead of one fixed layout.
- Instagram and Telegram. Monthly messaging limits per plan, and automations that reply to Instagram comments.
- Activity timeline. Every change on a contact shows in plain words, with where the lead came from.
- Safer deletes. Deleted workspaces are kept for 30 days before they're erased.
- Plans and usage. Subscriptions, plan entitlements and usage metering per workspace.
- Sign-up. Self-serve workspace sign-up with email verification and guided onboarding.
- Flow engine v2. Workflows with conditions, waits and AI responses.
- Invoices. GST invoices with recurring billing.
- Tenant isolation. All workspace data lives on one platform, scoped to each workspace.
- Breaking (API). Routes reorganised under
/v1/api. See the docs for the current paths.
- Job queue. A durable queue with priorities and fair scheduling per workspace runs delayed automations and campaigns.
- Workflow engine. Multi-step workflows with branching, conditions and wait steps.
- Template variables. WhatsApp and email templates fill from CRM fields in one consistent way.
- Email campaigns. Send campaigns to your contacts and see opens and clicks.
- Lead scoring. Leads get a score from their activity.
- Custom trigger events. Send your own events to ERIX and start automations from them.
- Two-way WhatsApp. Chat with customers on the official WhatsApp Business API, on the contact's record.
- WhatsApp broadcasts. Send approved templates to many contacts at once.
- Pipelines and leads. A kanban pipeline with your stages, and a record for every lead with their details and notes.
- File storage. Keep files on the lead they belong to.