Contact
Contact Us
Last updated: 28 October 2026
ECODrIx is run by Mekalthuru Dhanesh, sole proprietor, trading as ECODrIx. Here is how to reach us.
1.Business Details
- Legal name: Mekalthuru Dhanesh (sole proprietorship)
- Trade name: ECODrIx
- GSTIN: 37GHCPM6574C1Z5
- Place of business: Yerpadu, Tirupati district, Andhra Pradesh 517619, India
- Phone and WhatsApp: +91 81439 63821
2.Which Email to Use
| For | |
|---|---|
| Help with ERIX or your account | support@ecodrix.com |
| Payments, invoices and refunds | billing@ecodrix.com |
| Privacy questions and data requests | privacy@ecodrix.com |
| Complaints (Grievance Officer) | grievance@ecodrix.com |
| Contracts and legal notices | legal@ecodrix.com |
| Security issues and vulnerabilities | security@ecodrix.com |
| Spam or abuse by an ERIX user | abuse@ecodrix.com |
Email from us always comes from an @ecodrix.com address.
3.Support Hours
Monday to Saturday, 10:00 to 19:00 IST. We reply within one business day.
Service status and incidents: https://ecodrix.com/status.
4.Grievance Officer
Under the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023:
- Name: Mekalthuru Dhanesh (proprietor)
- Email: grievance@ecodrix.com
- Phone: +91 81439 63821
- Address: Yerpadu, Tirupati district, Andhra Pradesh 517619, India
We acknowledge a grievance within 48 hours and resolve it within one month.
Questions about this document?
Write to legal@ecodrix.com and we'll help clarify anything you need.
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