Choosing a WhatsApp CRM in India
Wati, AiSensy and Interakt all run on Meta's official WhatsApp platform, and so does ECODrIx. The difference is what you get around the messaging: ERIX adds a CRM, bookings, automation and an AI agent, in one platform priced in rupees.
Pick a comparison
- ECODrIx vs WatiECODrIx (ERIX) vs Wati for Indian SMBs: both use the official WhatsApp API. Wati leads on AI agents and calling; ERIX builds in the CRM, bookings and automation.
- Built-in CRM (pipeline, deals, bookings)
- No-code automation
- ECODrIx vs AiSensyECODrIx (ERIX) vs AiSensy for Indian SMBs: AiSensy leads on broadcasts, retargeting and click-to-WhatsApp ads; ERIX adds a CRM, bookings and automation.
- Built-in CRM (pipeline, deals, bookings)
- No-code automation
- ECODrIx vs InteraktECODrIx (ERIX) vs Interakt for Indian SMBs: Interakt (Jio Haptik) leads on Shopify commerce; ERIX builds bookings into the CRM.
- Bookings
- ECODrIx vs GallaboxECODrIx (ERIX) vs Gallabox for Indian SMBs: Gallabox brings AI agents on WhatsApp, Instagram and web chat; ERIX builds in the CRM, bookings and automation.
- Built-in CRM (pipeline, deals, bookings)
- ECODrIx vs DoubleTickECODrIx (ERIX) vs DoubleTick: DoubleTick leads on multi-number inboxes and governance for large sales teams; ERIX is one platform with the CRM built in for SMBs.
- Built-in CRM (pipeline, deals, bookings)
Choosing a WhatsApp CRM: common questions
Official WhatsApp API access, a shared inbox, broadcasts with approved templates, and a way to track each enquiry to a sale. ERIX by ECODrIx covers these with a pipeline, bookings, automations and an AI agent, priced in rupees. Wati, AiSensy and Interakt are strong messaging-first alternatives.
All four use Meta's official WhatsApp platform, so the messaging itself is comparable. The difference is scope: Wati is messaging and support-led, AiSensy is broadcast-marketing-led, and Interakt leans toward commerce. ERIX adds a CRM, bookings, automation and an AI agent around the messaging.
Compare what each plan includes, not only the platform fee: a messaging-only tool plus a separate CRM, invoicing and automation adds up. Check each vendor's own pricing page, since plans change often. Also ask how Meta's message charges reach your bill: with ERIX you connect your own WhatsApp account, so Meta bills you directly and ERIX adds no markup. During the pilot, ERIX pricing is agreed with each business.
See ERIX on your own business
Request early access and tell us how you sell today. We'll set ERIX up around it.