ERIX CRMNewUse case
ERIX for D2C and local brands
Answer order questions from one inbox, send offers on WhatsApp with templates WhatsApp has approved, and follow up with every enquiry.
Your businessIs a site visit free? And what does a 2BHK in Vijay Nagar cost?
12:03 pm- AI draft· 94% confident
Site visits are free. A 2BHK in Vijay Nagar starts from ₹48,00,000.
Based on: Office hours and prices
Try it: send or edit the AI draft, or switch on “AI replies on its own”.
ERIX doesn't connect to Shopify or a store catalogue today, and storefront checkout is planned for later. Orders come in as chats.
Every DM in one list
A boutique in Jaipur posts its new kurta sets. Questions arrive on WhatsApp and as phone calls, and they all land in one inbox, each on the right customer, matched by phone. Unread counts and a Needs you list show what's waiting.
Answers from your price list
Add your price list, sizes and delivery areas to AI knowledge. When someone asks “Kurta sets kitne ke hain?”, the agent answers from your price list in the customer's language. Anything it isn't sure of becomes a draft, and refunds and complaints always go to your team.
Festive offers on WhatsApp
A saree shop in Coimbatore sends its Diwali offer to customers tagged diwali, using a template WhatsApp has approved. Because ERIX uses your own WhatsApp account, Meta bills you directly for the messages and ERIX adds no markup. Broadcasts wait out quiet hours in Indian time.
Follow-ups after the first chat
Switch on the Welcome Journey for new customers, and use Wait for a reply to nudge anyone who asked about a product and then went quiet.
Questions
More on ERIX CRM
- FeatureContacts and pipeline for Indian SMBsEvery enquiry on one board, so you always know who is new, who has visited and who is ready to pay, without a notebook or an Excel sheet.
- FeatureAutomations on your CRMAutomations that react to your pipeline live in ERIX Flow. They start when something happens in your CRM and act on the same contact.
- Use caseERIX for real estate agents and buildersBuilt for how property is sold in India: enquiries at night, site visits at the weekend, follow-ups on WhatsApp and a token amount at the end.
- Use caseERIX for clinics and healthcare practicesPatients ask on WhatsApp, book from a link and expect a reminder. ERIX handles the routine and leaves anything medical to your team.