Legal and compliance
Everything governing your use of ECODrIx: the terms you agree to, how we handle data, and the rules for using the platform. Operated by Mekalthuru Dhanesh, sole proprietor, trading as ECODrIx.
- Master Service TermsTerms of ServiceThe agreement for using ECODrIx: accounts, trial and plans, payment, your data, AI agents, liability, ending the service, and Indian law and courts.
- Privacy & Data ProtectionPrivacy PolicyWhat personal data ECODrIx collects for ERIX and LAIE, why, where it is stored, how long we keep it, and how to use your rights under India's DPDP Act.
- Cookies & TrackingCookie PolicyEvery cookie and browser storage item ECODrIx uses on ecodrix.com, in the ERIX console and in the chat widget: its name, purpose and how long it lasts.
- Acceptable UseAcceptable Use PolicyThe rules for using ECODrIx: content and conduct that is not allowed, anti-spam rules for WhatsApp, email and other channels, and what we do about abuse.
- WhatsApp & Meta ComplianceWhatsApp Messaging PolicyRules for WhatsApp through ERIX Connect: your own WhatsApp Business Account, opt-in, STOP and START, the 24-hour window, templates and AI agents.
- Billing & RefundsRefund & Cancellation PolicyCancel an ECODrIx plan any time: access runs to the end of the paid period. No refunds for partial periods; refunds only for duplicate or wrong charges.
- Pricing & ChargesPricing PolicyHow ECODrIx charges: prices in writing for pilots, INR plus 18% GST, monthly or yearly through Razorpay, trial, credits, plan changes and WhatsApp charges.
- DeliveryShipping and Delivery PolicyERIX is an online service, so nothing is shipped. This explains when your access starts, where to get your GST invoice, and what to do if access does not start.
- DPA · Processor TermsData Processing AgreementHow ECODrIx processes personal data for businesses that use ERIX and LAIE: our duties as data processor under the DPDP Act, breaches, deletion and audits.
- Sub-ProcessorsSub-ProcessorsEvery company ECODrIx uses to run ERIX and LAIE that may handle personal data: what each one does for us, what data it handles and where it is processed.
- Security PracticesSecurityHow ECODrIx protects your data: hosting, encryption, sign-in, workspace isolation, staff access, backups, monitoring, breach handling and how to report a flaw.
- ContactContact UsHow to reach ECODrIx: business details and GSTIN, address, phone and WhatsApp, which email to use for what, support hours and our Grievance Officer.
For legal notices, contact legal@ecodrix.com. Grievances may be addressed to our Grievance Officer at grievance@ecodrix.com.