Shipping and Delivery Policy

ERIX and LAIE are online software services that you use in your browser. We do not ship physical goods, so there are no shipping charges and no delivery address.

• Free plan and trial: as soon as your workspace is created.
• Paid plan or credits: as soon as Razorpay confirms your payment.

Every payment gets a GST invoice, which you can download from Billing → Payments in the console.

If you paid and your plan or credits have not changed, email billing@ecodrix.com with the Razorpay payment ID. For anything else, email support@ecodrix.com. We are available Monday to Saturday, 10:00 to 19:00 IST and reply within one business day.