ERIX ConnectNewGuide

Connect the WhatsApp Business API to ERIX

Connecting takes a few minutes. Here is the order that works, and the rules WhatsApp sets once you're live.

Request early access About ERIX Connect

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RMRohan MehtaWhatsApp Live

Is a site visit free? And what does a 2BHK in Vijay Nagar cost?
12:03 pm
AI draft· 94% confident
Site visits are free. A 2BHK in Vijay Nagar starts from ₹48,00,000.
Based on: Office hours and prices

Try it: send or edit the AI draft, or switch on “AI replies on its own”.

How it works

1
Go to Connect → Apps → WhatsApp. Keep Meta Embedded Signup selected, click Connect with Meta, log in with Facebook and pick your business number.
2
Open Templates → New template, write the message, choose its category and language, and send it to WhatsApp for approval.
3
Reply to customers from the inbox while their 24-hour window is open.
4
Use approved templates for broadcasts and for messages outside the 24-hour window.

Your account, your Meta bill

ERIX connects to your own WhatsApp Business account, not a shared one. Meta bills your business directly for messages, and ERIX adds no markup to Meta's charges. Check Meta's current rate card for India before you plan a big broadcast.

The 24-hour rule, in plain words

When a customer messages you, a 24-hour window opens. In that time you can reply with anything, such as free text or photos. Every new message from them opens a fresh 24 hours. After 24 hours of silence, WhatsApp lets businesses send only templates it has approved, and ERIX keeps track of the window for you.

Templates and broadcasts

Templates need WhatsApp's approval before you use them. Once approved, send one to a single contact or as a broadcast to a group, such as everyone with a tag. Broadcasts wait out quiet hours, 9 pm to 9 am IST.

Replies with AI, checked by you

Turn on AI replies under AI → Assistant and the agent drafts answers from your knowledge, showing the source of each. Until you switch on Auto-reply, every draft waits for a person to send it; even then, only answers it is confident about go out on their own. Refunds, complaints, medical and legal questions are set to go to your team by default.

Every chat on the right contact

Messages are matched to contacts by phone number, so a customer's WhatsApp chat sits next to their calls and bookings, and ticks update live: sent, delivered, read.

Questions

No. You connect your own WhatsApp Business account, so Meta bills you directly.

Broadcasts use templates WhatsApp has approved, and WhatsApp's own rules on who you may message still apply. Read Meta's policy before you import a list.

See it with your own business

Request early access and tell us how you sell today. We'll set ERIX up around it.

Request early access Chat on WhatsApp