ECODrIx (ERIX) vs Gallabox
Gallabox, founded in Chennai, runs on the official WhatsApp API with a shared inbox for WhatsApp and Instagram, bot flows, AI reply drafts, and a Chat AI Agent that answers on WhatsApp, Instagram and web chat from your own documents and websites. Deals and pipeline sit in a connected CRM such as HubSpot, Zoho, Pipedrive or LeadSquared. ERIX keeps the pipeline, bookings and automation in the same platform as your WhatsApp.
Side by side: ERIX and Gallabox
| What | ECODrIx (ERIX) | Gallabox |
|---|---|---|
| WhatsApp API | Official Meta WhatsApp Business Platform (Cloud API). | Official Meta WhatsApp Business API. |
| Built-in CRM (pipeline, deals, bookings) | Built in: contacts, pipeline board, forms and bookings. GST invoices and projects are coming soon. | Connects to HubSpot, Zoho CRM, Zoho Bigin, Pipedrive, LeadSquared and others; bot flows create leads and update deals there. |
| No-code automation | ERIX Flow: starts on leads, stages, forms, messages and bookings, with Wait for a reply, approvals and AI replies. | Bot flows, including steps that wait for an order or payment and retry failed payments. |
| Payments | Coming soon: GST invoices with payment links. | Payment links and WhatsApp Pay through connected payment gateways. |
| AI agent on your chats | Answers from your own price list and hours, drafts what it isn't sure of, and hands refunds and complaints to a person. | Chat AI Agent on WhatsApp, Instagram and web chat, trained on your docs and websites, with actions such as assigning chats and calling APIs; WhatsApp agents need a higher plan. |
| Meta's WhatsApp charges | Your own WhatsApp account: Meta bills you directly, and ERIX adds no markup. | Check how Gallabox passes Meta's charges on before you compare totals. |
| Best-fit user | Pan-India SMBs and agencies wanting one platform. | Teams pairing a WhatsApp and Instagram inbox with an existing CRM. |
Gallabox details last checked on 27 Oct 2026. Competitor plans change often, so check their site for current features and prices.
Which one fits you
Pick Gallabox if
Teams that want one AI agent across WhatsApp, Instagram and their website, and already keep deals in a CRM like HubSpot, Zoho or Pipedrive.
Pick ERIX if
SMBs without a separate CRM that want WhatsApp, pipeline and automation in one login.
What ERIX adds around the messaging
Every provider here uses Meta's official WhatsApp platform. These are the parts ERIX builds around it, all on one contact record.
Before you switch
- List the tools you pay for today next to WhatsApp, such as a CRM, invoicing and a booking app.
- Note which WhatsApp templates you rely on; they need WhatsApp's approval on your number.
- Plan the number move with your current provider, since a number works with one provider at a time.
What stays the same
Your WhatsApp Business number, Meta's message charges and the 24-hour reply window work the same way on every official provider. What changes is what you can do with each conversation after it arrives.
ERIX and Gallabox: common questions
Other comparisons
- ECODrIx vs WatiECODrIx (ERIX) vs Wati for Indian SMBs: both use the official WhatsApp API. Wati leads on AI agents and calling; ERIX builds in the CRM, bookings and automation.
- ECODrIx vs AiSensyECODrIx (ERIX) vs AiSensy for Indian SMBs: AiSensy leads on broadcasts, retargeting and click-to-WhatsApp ads; ERIX adds a CRM, bookings and automation.
- ECODrIx vs InteraktECODrIx (ERIX) vs Interakt for Indian SMBs: Interakt (Jio Haptik) leads on Shopify commerce; ERIX builds bookings into the CRM.
- ECODrIx vs DoubleTickECODrIx (ERIX) vs DoubleTick: DoubleTick leads on multi-number inboxes and governance for large sales teams; ERIX is one platform with the CRM built in for SMBs.