ECODrIx (ERIX) vs Interakt
Interakt is a Jio Haptik product built on the official WhatsApp API. Its deepest work is Shopify commerce: catalogue sync, WhatsApp carts turned into checkouts, COD confirmation, and AI agents for orders and sales, including a voice agent. It also sells a Sales CRM with a visual pipeline and lead auto-assignment. ERIX is built for service businesses: a pipeline plus bookings, for real estate, clinics and coaching institutes.
Side by side: ERIX and Interakt
| What | ECODrIx (ERIX) | Interakt |
|---|---|---|
| WhatsApp API | Official Meta WhatsApp Business Platform (Cloud API). | Official Meta WhatsApp Business API; official Business Solution Provider. |
| Commerce / catalog selling | Orders come in as chats. No catalogue or Shopify sync; invoices, payment links and storefront checkout are coming later. | Strength: Shopify catalogue auto-sync, WhatsApp carts turned into Shopify checkouts, COD-to-prepaid conversion and AI order agents. |
| Sales pipeline | Built in: pipeline board with stages for your trade. | Sales CRM with a visual pipeline, lead auto-assignment, tasks and WhatsApp payments. |
| Bookings | Built in: bookings in IST on your booking page. GST invoices and projects are coming soon. | Not among its listed CRM features; payments are collected in chat with reminders. |
| No-code automation | ERIX Flow: starts on leads, stages, forms, messages and bookings, with Wait for a reply, approvals and AI replies. | Workflow builder, no-code chatbots and campaign automations. |
| AI agent on your chats | Answers from your own price list and hours, drafts what it isn't sure of, and hands refunds and complaints to a person. | AI agents for FAQs, lead qualification, sales and orders, plus voice AI agents for calls. |
| Meta's WhatsApp charges | Your own WhatsApp account: Meta bills you directly, and ERIX adds no markup. | Check how Interakt passes Meta's charges on before you compare totals. |
| Best-fit user | Service businesses: real estate, clinics, coaching. | Shopify and D2C brands selling on WhatsApp. |
Interakt details last checked on 27 Oct 2026. Competitor plans change often, so check their site for current features and prices.
Which one fits you
Pick Interakt if
Shopify and D2C brands selling from a WhatsApp catalogue, recovering carts and confirming COD orders.
Pick ERIX if
Service businesses (real estate, clinics, consultants) that need bookings and automation alongside the pipeline.
What ERIX adds around the messaging
Every provider here uses Meta's official WhatsApp platform. These are the parts ERIX builds around it, all on one contact record.
Before you switch
- List the tools you pay for today next to WhatsApp, such as a CRM, invoicing and a booking app.
- Note which WhatsApp templates you rely on; they need WhatsApp's approval on your number.
- Plan the number move with your current provider, since a number works with one provider at a time.
What stays the same
Your WhatsApp Business number, Meta's message charges and the 24-hour reply window work the same way on every official provider. What changes is what you can do with each conversation after it arrives.
ERIX and Interakt: common questions
Other comparisons
- ECODrIx vs WatiECODrIx (ERIX) vs Wati for Indian SMBs: both use the official WhatsApp API. Wati leads on AI agents and calling; ERIX builds in the CRM, bookings and automation.
- ECODrIx vs AiSensyECODrIx (ERIX) vs AiSensy for Indian SMBs: AiSensy leads on broadcasts, retargeting and click-to-WhatsApp ads; ERIX adds a CRM, bookings and automation.
- ECODrIx vs GallaboxECODrIx (ERIX) vs Gallabox for Indian SMBs: Gallabox brings AI agents on WhatsApp, Instagram and web chat; ERIX builds in the CRM, bookings and automation.
- ECODrIx vs DoubleTickECODrIx (ERIX) vs DoubleTick: DoubleTick leads on multi-number inboxes and governance for large sales teams; ERIX is one platform with the CRM built in for SMBs.